Terms & Conditions

Last updated: 15 October 2026

These terms govern any airport transfer or tour booked through travelceylontours.com, WhatsApp, phone or email with BWK Travels (Pvt) Ltd, trading as Travel Ceylon Tours ("we", "us", "our"), a registered Sri Lankan company at 321/A, 02, Batepola, Dunagaha 11264, Sri Lanka. By requesting a quote or confirming a booking, you ("you", "the guest") accept these terms.

1. What we provide

We arrange private airport transfers and tailor-made tours across Sri Lanka, using licensed drivers and vehicles stationed near Bandaranaike International Airport (BIA). Vehicles are priced per vehicle, not per passenger, for the route and vehicle type you book.

2. Quotes and bookings

A quote sent on WhatsApp or by email is valid for the dates and route stated. A booking is confirmed once you accept the quote and either make the agreed payment (in full or as a deposit, per clause 3) or confirm in writing that you wish to proceed on a pay-driver basis. Prices on the website are shown for guidance; the figure confirmed with your quote is the one that applies.

3. Payment

You can pay in any of the following ways, as agreed when your booking is confirmed:

• In full, online, by card via PayHere or PayPal
• A deposit online or by bank transfer, with the balance paid in cash to the driver at the end of the journey, by arrangement on WhatsApp
• In cash — Sri Lankan rupees, US dollars, euros or pounds — or by bank transfer to our company account in the name of BWK Travels (Pvt) Ltd

Online card payments are processed by PayHere (PayHere (Pvt) Ltd, a Sri Lankan licensed payment gateway) in Sri Lankan rupees (LKR), or by PayPal. Visa and Mastercard cards are accepted through PayHere, and your card details are entered on the payment provider's secure page — we do not see or store them. You will receive an email or WhatsApp confirmation, and a payment reference, once your payment succeeds. Prices are set per vehicle in US dollars; rupee figures follow the exchange rate on the day, and the price confirmed with your quote governs.

4. Changes to your booking

Flight delays are tracked at no charge and do not affect your fare or your driver's wait. Changes to pickup time, route or vehicle are accommodated where possible — message us on WhatsApp as early as you can, and we'll confirm whether the change affects the price.

5. Cancellations and refunds

The full refund procedure is set out in our Refund Policy, which forms part of these terms.

We know plans change, especially around flights. As a general policy:

• Cancellations made more than 48 hours before the scheduled pickup are fully refunded, where payment was made online.
• Cancellations made within 48 hours of pickup, or a no-show with no contact, may be charged in full, since a vehicle and driver have usually already been allocated and turned away other work.
• If we are unable to provide the booked vehicle or driver for any reason on our side, you will receive a full refund or a replacement vehicle at no extra cost, whichever you prefer.

Refunds to a card are returned via the original payment method (PayHere or PayPal) and may take several business days to appear, depending on your bank.

6. Your responsibilities

Please give us accurate flight, contact and pickup details, and tell us about anything that affects the vehicle or route you need (passenger count, luggage, child seats, mobility needs). We are not responsible for delays or costs caused by information that was incomplete or incorrect when given to us.

7. Conduct, safety and liability

Our drivers are licensed and the vehicles we use are roadworthy and insured as required under Sri Lankan law. We take reasonable care in planning routes and timings, but we are not liable for delays, losses or additional costs arising from matters outside our reasonable control, including traffic, weather, road closures, strikes, flight changes, or acts of government. To the extent permitted by Sri Lankan law, our liability for any claim relating to a booking is limited to the amount paid for that specific transfer or tour.

You are responsible for your own belongings during the journey. We recommend you keep valuables with you rather than in checked luggage in the vehicle.

8. Stops and itinerary changes on tour

Short stops along a route (temples, viewpoints, lunch, a shop you choose yourself) are offered as part of the service and are not charged separately unless they materially extend the day. Our drivers do not receive commission from shops or attractions, and are not required to steer you to any particular one.

9. Force majeure

Neither party is liable for a failure to perform caused by events beyond reasonable control — including natural disaster, civil unrest, pandemic-related restriction, or government action — beyond offering a refund or reschedule where reasonably possible.

10. Governing law

These terms are governed by the laws of Sri Lanka, and any dispute arising from them is subject to the jurisdiction of the courts of Sri Lanka.

11. Changes to these terms

We may update these terms from time to time; the date at the top shows the last revision. The terms that applied when you confirmed your booking are the ones that govern that booking.

12. Contact us

BWK Travels (Pvt) Ltd, trading as Travel Ceylon Tours
321/A, 02, Batepola, Dunagaha 11264, Sri Lanka
WhatsApp / phone: +94 777 123489
Email: hello@travelceylontours.com

See also our Privacy Policy and Refund Policy.